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Kalever
  • How We Work
  • The Platform
  • Why Kalever
  • Resources
    • Articles
    • Product Decks
    • Case Studies
  • Contact

Getting Started

4
  • Your Kalever Dashboard: An Overview
  • How to Create a New Project
  • Managing Notifications, Members, and Project Settings
  • Navigating the Project Dashboard

Pricing tool

2
  • How to Create a New Quote
  • How to Download, Edit, and Duplicate Quotes

Survey Creator

5
  • How to Start a New Survey
  • Editing Your Survey: A Guide to the Classic Editor
  • Advanced Options: Exports, Imports, and Version Control
  • A Deep Dive into Adding and Editing Survey Elements
  • Using Custom Modules for Advanced Exercises (MaxDiff, Conjoint, etc.)

TrackEntry Tool

4
  • Introduction to TrackEntry: Access and Overview
  • How to Create, Edit, and Manage Entries
  • Using Live Chat for Real-Time Communication
  • How to Integrate TrackEntry with a Decipher Survey

Codebooks Tool

2
  • Creating a Codebook for Open-Ended Data
  • How to Edit and Manage Your Codebook
View Categories
  • Home
  • Knowledge Base
  • TrackEntry Tool
  • Using Live Chat for Real-Time Communication

Using Live Chat for Real-Time Communication

For quick questions and real-time project discussions, TrackEntry includes a built-in Live Chat feature.

To open the chat, click the Live Chat icon  located in the bottom right corner of the TrackEntry dashboard. A red badge on the icon indicates the number of unread messages.

The chat window will open on the right side of your screen.

Key Chat Features #

  • Real-Time Messaging: Type your message in the text box at the bottom and hit enter to send it to all project members instantly.
  • Attachments: Use the paperclip icon or drag-and-drop to share files directly in the chat.
  • Toolbar: The chat toolbar provides access to additional features:
    • Chat Files: View a list of all files shared in the chat.
    • Chat Members: See who is part of the project chat.
    • Expand/Shrink: View the chat in full-screen mode or return it to the sidebar.

How to Create, Edit, and Manage EntriesHow to Integrate TrackEntry with a Decipher Survey
Table of Contents
  • Key Chat Features

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